Afrisend Technologies Ltd. (“Afrisend”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when you use our website, contact our team, request information, or engage with our products and services. This Privacy Policy explains what information we collect, how we use it, how we store it, when we share it, and the rights available to you.

This Privacy Policy applies to the Afrisend website, including publicly accessible pages, enquiry forms, marketing interactions, business communications, and any pre-contractual or contractual interactions connected to our digital services. By accessing our website or providing your information to us, you acknowledge that you have read and understood this policy.

1. Information We Collect

We may collect personal and business-related information directly from you, automatically through your use of our website, and from selected third-party sources where legally permitted.

Information you provide directly

• Your name, email address, phone number, business name, job title, and country.
• Information submitted through contact forms, consultation requests, newsletter signups, or partnership enquiries.
• Any messages, files, project briefs, or supporting materials you send to us by email or through our website.
• Commercial, onboarding, billing, or service-related information you provide when engaging Afrisend.

Information collected automatically

• IP address, browser type, device type, operating system, and general geographic region.
• Pages visited, time spent on pages, navigation paths, referral sources, and interaction behaviour on our website.
• Technical identifiers such as cookies, analytics tags, session identifiers, and similar technologies.

Information from third parties

We may receive limited information from analytics providers, advertising platforms, CRM systems, or business partners where this supports our legitimate business operations, marketing analysis, or service delivery.

2. How We Use Your Information

We use the information we collect to operate our website, respond to enquiries, provide services, improve our offerings, manage relationships, comply with legal obligations, and communicate with users and clients.

• To respond to your enquiries, demo requests, consultations, and partnership outreach.
• To provide, configure, manage, and support our services and digital solutions.
• To improve website performance, user experience, content, and security.
• To monitor website analytics, detect misuse, and protect our systems and business operations.
• To send relevant business communications, service notices, or marketing updates where permitted.
• To manage billing, contracts, compliance checks, and business administration.

3. Legal Bases for Processing

Where applicable under data protection law, we rely on one or more of the following legal bases to process personal information:

• Your consent, for example where you opt into marketing communications.
• The need to perform a contract or take steps before entering a contract with you.
• Our legitimate interests in operating, improving, and securing our business and services.
• Compliance with legal or regulatory obligations.

4. Cookies and Similar Technologies

Our website may use cookies and related technologies to support essential functionality, understand how visitors use our website, improve performance, and measure engagement. Some cookies are necessary for the website to function properly, while others help us analyze traffic and optimize user experience.

You can usually manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the website function.

5. How We Share Information

We do not sell your personal information. We may share information only where necessary for business operations, service delivery, compliance, or protection of rights and systems.

• With trusted service providers such as hosting, analytics, email, CRM, cloud storage, or technical support partners.
• With payment, legal, accounting, or compliance partners where required for legitimate business purposes.
• With regulators, law enforcement, or competent authorities where disclosure is legally required.
• With professional advisers or counterparties in connection with investment, restructuring, dispute resolution, or corporate transactions.

Any such sharing is limited to what is reasonably necessary for the stated purpose.

6. International Data Transfers

Because we operate digitally and may use globally distributed service providers, your information may be processed or stored outside your country of residence. Where international transfers occur, we take reasonable steps to ensure appropriate protections are in place, including contractual, technical, and organizational safeguards where required.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, security, tax, reporting, or contractual obligations. The exact retention period depends on the nature of the information, the relationship involved, and the business or legal purpose attached to it.

8. Security of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format where applicable.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding.

10. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

11. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children without appropriate legal basis or consent. If you believe a child has provided personal information to us inappropriately, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, our operations, or our services. Where changes are material, we will update the policy on this page and revise the modification date. Continued use of the website after updates are posted constitutes acceptance of the updated policy, where legally permitted.

13. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or would like to exercise your data rights, you may contact Afrisend Technologies Ltd. through the contact page on this website or by email at hello@afrisendtech.com.